Support
Questions, feedback, or a problem with Adventure Cache? Email us and we'll get back to you.
Email support@bigbwain.com-
Help Us Help You
Tell us whether you use iPhone, iPad, or Android and what you were doing when the problem happened. A screenshot helps. Never send us your password.
-
Email From the App
In the app, open the More tab, then Settings. Under Help & Legal, tap Contact Support, then Report a Problem. If the app has logged errors, it offers to attach that log. The log is only sent if you send the email.
-
Report Content or a Person
In the app, use Report or Block on the record, comment, or visit. If that doesn't work, email us the record's name and what's wrong.
-
Your Account and Data
Common Questions
Is Adventure Cache free?
Yes. It's free on the App Store and Google Play, with no ads.
Do I need an account?
No. On the Welcome screen, tap Continue Without an Account and walk the practice trail. When you're ready to share your caches and find other people's, sign in with Microsoft or Google.
Does it work without signal?
Yes. Keep hiding and logging anyway. Your changes wait in the Sync Queue and upload once you're back online.
How do I hide a cache?
On Home, tap Hide Cache. Add the location, a few photos, a description, hints, and questions. Keep it private while you plan, and share it when you're ready.
How does Find mode work?
Open a cache and tap Start Finding. An arrow points at the cache and counts down the distance as you walk.
What does "May be missing" mean?
When the last three visits to a cache were all Did Not Find, it's marked "May be missing" so you know before you head out, and the owner can check on it.
What is Color Clache?
A six-slot color code puzzle. Play the daily puzzle and keep your streak going, or lock a cache behind one so seekers have to crack the code first.
How do I report or block someone?
Report is on every record, comment, and visit. Pick a reason and add details. Block is on every comment and visit, and in the report confirmation. It hides that player's content right away.
Can I leave the leaderboard?
Yes. You can leave the global leaderboard in Settings whenever you like.
How do I delete my account?
In the app, sign in, open the More tab, then Settings, and tap Delete Account. If you can't sign in, follow the steps on Delete Your Account.
Which devices does it run on?
iPhone and iPad with iOS 15 or later, and Android devices with Android 7 or later.